Method 1: Check Connectivity
Make sure that your router or whatever device is responsible for the internet, is receiving internet from your ISP. If it is a wi-fi device, then connect your phone or another wifi enabled device to this router/modem and see if it gets the internet. If it does, then the router is fine if it doesn’t then speak to your ISP because you’re not getting the internet.
If you’re already connected to this router/modem from another device that is working fine, then you have the internet.
Now test it via computer, do the following:
a. Hold Windows Key and Press R
b. Type cmd and click OK
In the black command prompt, type:
ping -t 4.2.2.2
Hit Enter. It should show the following lines:
Reply from 4.2.2.2: bytes=32 time=193ms TTL=53
Reply from 4.2.2.2: bytes=32 time=193ms TTL=53
Reply from 4.2.2.2: bytes=32 time=192ms TTL=53
This means, the internet is connected, the last numbers could be different but this is what it should show, if it shows this then the internet is connected if it shows “Request Timed Out” or anything else then the internet is not connected. Make sure, that your wireless or wired adapter is connected to your router, keep this window open, and keep checking it after performing each step below. When it starts to show replies, the issue would be fixed.
Method 2: If Router/Modem Has The Internet
If the router or modem has the internet, then most probably the issue is software related, on the computer getting the DNS_PROBE_FINISHED_NO_INTERNET error.
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a) Click Start button and search for cmd – note: we are now opening a new command prompt, do not close the previous one already pining.
b) Right-click cmd and select Run As Administrator
c) In the black command prompt that opens up, type the following four commands. Hit Enter after each command. The five lines shadowed below are 5 separate commands; make sure you type them exactly as i have typed, if space or a letter is missed, the command will return an error.
netsh int ip reset C:\resetlog.txt
netsh winsock reset
ipconfig /flushdns
ipconfig /release
ipconfig /renew
After this is done, check if it is now able to connect, see the command prompt we used to ping, is it getting the replies? If it is, the issue is fixed If it isn’t, try STEP 3
Method 3: Power Cycle
a) Power off your modem and your router.
b) Wait 10 minutes and power them back on.
c) Make sure computer is connected (if it wi-fi) if it is wired (then it already is connected)
d) Look at the command prompt to see if it is now getting replies. Wait 1-2 minutes after powering it up before moving to STEP 4:
Method 4: Reset Google Chrome
This step is not technically related to what we did in previous steps, but i would still recommend performing these instructions below.
a. Hold Windows key and Press R
b. In the run dialog that opens up, type
If you are running Windows XP
%USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\
If you are running Windows 7/Vista/8/8.1/10
%LOCALAPPDATA%\Google\Chrome\User Data\
Click OK. This will open Windows Explorer with a bunch of folders, right-click the default folder and select rename, rename this folder to default.old. If it tells you that Chrome is already in use, then save these steps, reboot your computer, and without opening Chrome perform these steps. After the default folder has been successfully renamed to default. old see if the issue is fixed by re-opening Chrome.
