If you forgot the password you use to sign in to services like Outlook.com (external link), Skype, OneDrive, and Xbox Live, you may need to reset it.
First, check to make sure Caps Lock is not on, because passwords are case-sensitive.
If you are sure that you are using the correct password but still cannot log in, your account could be compromised. To reset your password: Go to the Reset Your Password page (external link).
Choose the reason you need to reset your password, then click Next.
Enter the email address of the Microsoft account you are trying to recover.
Enter the characters you see on the screen, then click Next.
If you have security information on your account, we will send you a one-time code to the alternate phone number or email address you provided to us.
After entering the code on the next screen, you will be able to create a new password. Learn more about security information and security codes (external link).
Get more help signing in to your Microsoft account (external link)
On the sign in screen, enter the name of your Microsoft account if it doesn't appear.
If there are multiple accounts on the PC, choose the one you want to reset.
Select I forgot my password below the password text box.
On the Recover your account screen, type the characters shown in the box below.
Enter the characters you see, then select Next.
On the Verify your identity screen, choose to receive your security code as a text message or email.
If you choose text, enter the last four digits of your phone number and then select Send code.
Learn more about security information and security codes (external link). When you receive the code as a text message or email on a separate device, enter it, and then select Next.
On the Reset your password screen, create a new password, and then select Next.
This sets your new password. Select Next again to return to the login screen. Sign in with your new Microsoft account password.
1. Act immediately
As soon as you suspect that someone may be trying to access your account, you should take action. Microsoft may send you an email highlighting suspicious new logins. The longer you wait, the more time the hacker will have to mess with your account, possibly making fake purchases or changing your password so that you cannot log in again.
2. Change your password
Microsoft - Change Password Changing your password should almost always be your first port of call in an Internet security situation.
The first step you must take to protect your account is to change your password. In all likelihood, the hacker (s) will now know your current password. That means that any of your accounts that use the same password is potentially vulnerable. Sign in to your Microsoft account through the Outlook website. Then click on your profile icon in the upper right corner and select "My Account". On the account administration page, scroll down to the "Security" heading and click "Update". You may be asked to enter your password to verify your identity.
On the "Security" page, click "Change my password". You will be asked to enter your current and new passwords to change it. You also have the option to enable regular reminders to change your password, which is a good idea if you are concerned about losing your account.
3. Microsoft account recovery
Resetting your Microsoft account Resetting your account is based on up-to-date information, so it is important to make sure you make changes to your email and phone number if you start using new ones. The | Source: W.S.Worrall
If you can't access your account again, you'll need to go through Microsoft account recovery. Go to the login page and enter your email address. At the "password" screen, click "Forgot your password?". Then, you must confirm your identity with your email address or with the Microsoft Authenticator application. Once you have done that, you can enter a new password to gain access to your account.
How can you go to the Microsoft account recovery page?
The Microsoft account has been gaining importance over time. Millions of users require a good email service provider, and then Microsoft helps people provide good communication to users with their customers, as well as their business associates. Access to the account, once lost, can be recovered by following the steps that we will discuss below.
The first step in recovery is to open the Microsoft account recovery page and click I forgot my password. It will be located at the top of the page.
Then you need to click Next which you will find at the bottom of the page.
Now you need to enter the email address for which you need to reset the password
You must enter the verification code below the Enter the character you see field. It will be at the bottom of the page. Click Next
You can now choose the text or email option. Enter your email address or recovery phone number. You can fill in the last four digits of your phone number.
Click the shipping code. It will be the blue button at the bottom of the page. A recovery code will be sent to you in your phone number or email address.
Now, you need to retrieve the recovery code. If you have chosen the email option, you will receive the email ad click on the link. In the phone option, you will receive the SMS with the verification code.
Now, you need to enter the recovery code and enter the new password on the password reset page. Enter it twice to confirm and then click Next. You can log into your account with the new password.
This is the process of recovering the Microsoft account. You can also enlist the help of customer service executives for help. They will help you eradicate the problem. Well, users can at any time seek the help of experts to get out of this situation.
The Microsoft account has been gaining importance over time. Millions of users require a good email service provider, and then Microsoft helps people provide good communication to users with their customers, as well as their business associates. Access to the account, once lost, can be recovered by following the steps that we will discuss below.
The first step in recovery is to open the Microsoft account recovery page and click I forgot my password. It will be located at the top of the page.
Then you need to click Next which you will find at the bottom of the page.
Now you need to enter the email address for which you need to reset the password
You must enter the verification code below the Enter the character you see field. It will be at the bottom of the page. Click Next
You can now choose the text or email option. Enter your email address or recovery phone number. You can fill in the last four digits of your phone number.
Click the shipping code. It will be the blue button at the bottom of the page. A recovery code will be sent to you in your phone number or email address.
Now, you need to retrieve the recovery code. If you have chosen the email option, you will receive the email ad click on the link. In the phone option, you will receive the SMS with the verification code.
Now, you need to enter the recovery code and enter the new password on the password reset page. Enter it twice to confirm and then click Next. You can log into your account with the new password.
This is the process of recovering the Microsoft account. You can also enlist the help of customer service executives for help. They will help you eradicate the problem. Well, users can at any time seek the help of experts to get out of this situation.
2FAMicrosoft offers fairly comprehensive 2FA functions to protect your apps and accounts. The | Source: W.S.Worrall
Now that you have regained access to your account, it is time to protect it from future attackers. 2FA (Two-Factor Authentication) is an important step in protecting your account, as it adds the requirement to have access to an email address or backup application. Back on the "Security" page, click "Explore" under the "More security options" heading.
Now click "Set up two-step verification", and then carefully read and follow the instructions to activate 2FA. Be sure to write down any code and update any information you are instructed to do.
You can also download and use the Microsoft Authenticator application on your phone for added security.
If all else fails you can contact us and we will fight for your corner.
The Microsoft experience remains active 24 hours a day, 7 days a week, 365 days a year, for award-winning technical support to resolve your query about the position. Click chat and start having a live chat for assistance.
An easy way to connect with your Microsoft representative via online chat
In the first step, head over to Microsoft's online chat.
Tap the blue "Start" button to start a chatbox.
Start a virtual assistant that connects you to the content of the online agent.
Also, now you have to say "I want to speak to a live representative" where you will be asked to provide key product information and other relevant warranty information.
Get assistance through Microsoft customer service and support
Get help from questions about product and services, you can ask them all questions related to Windows and Office.
Take technical assistance
Ask them for the product key to get the right assistance to get started.
Compose an email about the nature of the problem you are facing.
Some established guidelines you should use when dialing a phone number
In case you dial a phone number, you can ask questions or buy or buy a product in the Microsoft store.
To know the status of the order, you must press 2.
In case you are looking for technical assistance, you can press 3.
You will probably encounter difficulties logging in to the page due to changes in your account settings. Activating the two-step verification process will not be able to enter the password. Follow the above mentioned guidelines for Microsoft account recovery to recover your password. All of the above steps are designed specifically for the Microsoft account. For any additional questions, you can contact technical support for immediate assistance or solution.