[260402] Logs

Lifecycle Controller Logs

Lifecycle Controller logs provide the history of changes that relate to components installed on a managed system. The log displays system health alerts, storage issues, updates, and alerts relating to hardware, firmware, and software configuration changes.

System Event Logs (SEL)

When a system event occurs, it is recorded in the SEL. Technical support may ask service engineers to download the SEL. The SEL page displays a system health indicator, a timestamp, and a description for each event logged.

SupportAssist Logs

The iDRAC provides a SupportAssist utility for collecting server information that enables support services to resolve issues. As an example, technical support may ask the engineer to generate a SupportAssist package to further analyze data about GPUs.

Individuals can export a SupportAssist collection to a location on the host (local) or to a shared network location such as a file share.

Lifecycle Controller Logs → 서버에 무슨 “변경”이 있었는지 보는 로그
System Event Logs (SEL) → 어떤 “이벤트/장애”가 발생했는지 기록하는 로그
SupportAssist Logs → 문제 분석을 위해 여러 로그와 정보를 한 번에 모아서 보내는 패키지

Technical Support Report (TSR)

Activity: Collecting a SupportAssist TSR
Scenario: You have replaced a GPU in the XE9680. The logs show GPU errors. Technical support has asked that you generate and email a TSR. The TSR must include the debug logs.

Use the simulator to perform a SupportAssist collection.

1. Launch the iDRAC simulator and log-in (root/calvin).
2. Go to the Maintenance > SupportAssist page.
3. Click Start a Collection.
4. Select Debug Logs.
5. View the Filter Data information. Click Collect.
6. Once the collect finishes, click Save and View.
7. Click the Local Downloads icon to open the window
8. Click the TSR .zip file and then Extract All, and then Extract
9. Click the TSR folder and then click the TSR.pl.zip file. Then Extract All and Extract.
10. Click the TSR.pl file and then the tsr folder.
11. Click the viewer.html to view the TSR.