ITPM - 13. Project Stakeholder Management

ITPM - Project Stakeholder Management

Importance of Project Stakeholder Management

• 원래는 project communication management의 일부였고, 2013년에 새로 개념이 독립되었다.
• Some people may lose their jobs when a project is completed.
  -> PM might be viewed as enemies
• When it helps increase profits, produce new jobs, or increase pay for certain stakeholders
  -> could be viewed as allies

PM must learn to identify, understand, and work with a variety of stackholders

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Process Groups

1. Identify Stakeholders
2. Plan stakeholder Engagement
3. Manage Stakeholder Engagement
4. Monitor Stakeholder Engagement

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1. Identify Stakeholders

Output

• Stakeholder Register

Component of Stakeholder Register

• Name
• Position
• Internal / External
• Project Role
• Contact Information

Method : Power / Interest grid

1. High Interest / High Power : Manage Closely
2. High Interest / Low Power : Keep informed
3. Low Interest / Hight Power : Keep satisfied
4. Low Interest / Low Power : Monitor

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2. Plan Stakeholder Engagement

Tools & Techniques : Stakeholder engagement assessment matrix

• Status : Unware(무시), Resistant(저항적), Neutral, Supportive, Leading

• C : current status

• D : desired status for the project success

Outputs

• Stakeholder engagement plan

비공식적으로 사용될 수 있는 자료 - Stakeholder Analysis

• 민감한 자료이기 때문에 공식적인 자료로 등록되지는 않음
• Potential Management Strategies (잠재적 관리 전략) 서술되어있음.

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3. Manage Stakeholder Engagement

Tools & Techniques

Interpersonal and team skills
- Conflict management
Ground Rules

Output - Issue log

• Listing all issues during the project execution
• Managing issues that are related to stakeholders
• Tracing all issues, including stakeholders

Ground Rules

• defined in the team charter set the expected behaviour for project team members, as well as other stakeholders

Defining

• regular meeting schedules
• feedback schedule
• contact points
• roles and responsibilities
• general code of conducts

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4. Monitor Stakeholder Engagement

Tools

• Stakeholder Management Assessment Matrix : 현재 참여 상태(C)와 목표 상태(D)를 비교하여 모니터링

Understanding Organization

• Systems approach requires that project mangagers always view their projects in the context of the larger organization.
• Organization is one of the important components.
• Organizational issues are often the most difficult part of working on and managing projects.
• It is important for project managers to devleop a better understanding of people as well as organizations.
  (프로젝트는 조직 전체 맥락 안에서 작동한다, 조직 이해 없이 이해관계자 대응은 한계가 있음, 조직 문제는 프로젝트 관리에서 가장 까다로운 이슈 중 하나)

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Considerations for Agile / Adaptive Enviroments

• Require mor stakeholder involvement and faster decision making
• Product owners create the backlog for each iteration, thereby ensuring that their priorities are clear. (우선순위 명확 백로그 관리)