ITPM - 10. Project Communication Management

ITPM - 10. Project Communication Management

Process Group

1. Plan Communications Management
2. Manage Communications
3. Monitor Communications

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Focusing on Needs from groups and individuals

• Many people prefer informal communications
• build stronger relationships

Distributing (sharing) Information in an Effective and Timely Manner

고려사항
1. include detailed tech info
2. report bad news
3. have short, frequent meeting

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1. Plan Communications Management

• contact person 메모

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2. Manage Communications

Tools

• Project Reporting

Using tech to enhance creation and distribution

• 기술은 정보 전달을 개선하는 중요한 수단이지만, 상황에 맞는 선택과 재난 대비 기술이 핵심이다.

Classifications for communication methods

1. Interactive Communication : two or more people interact to exchange information via meetings, phone calls, video conferencing

• Pros : Most effective way to ensure common understading
• Cons : Expensive Way

2. Push Communication : information is sent or pushed to recipients without their request via reports, e-mail, faxes, voice mails, and other means

• Ensures that the information is distributed, but does not ensure that it was received or understood

3. Pull Communication : information is sent to recipients at their request via websites, bulletin boards, e-learning, knowledge repositories like blogs

Periodical Progress Report at various level

• 프로젝트는 관리 계층 및 조직 구조마다 다양한 월간 리포드가 존재함
• 각 부서별 팀별 진행 보고서가 존재함
• Try not to spend too much time, but important contents should be included

Reporting Performance

1. Progress reports : 특정 기간 동안 어떤 작업이 완료되었는지
2. Status reports : 지금 이 시점에 프로젝트의 어떤 단계까지 왔는지
3. Forecasts : 지금까지 정보 바탕으로 미래 예측

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3. Monitor Communication

Tools

• Stakeholder engagement assessment matrix

목적

• To ensure the optimal flow of information throughout the entire project life cycle

모니터링 Tool

• 전문가 판단 (expert judgment)
• PMIS (프로젝트 관리 정보 시스템)
• 데이터 시각화
• 회의
• 대인 관계 및 팀 스킬

문제가 있으면 조치 필요

Suggestions for Improving Project Communications

1. Using templates for your project
2. Good Communication is vital
3. Develop better communication skills
4. Run effective meeting
5. Use e-mail and other tech effectively

Running Effective Meetings (효율적인 회의 운영 방법)

1. Guidelines to help improve time spent at meetings
2. Determine if a meeting can be avoided
3. Define the purpose and intended outcome of meeting
4. Determine who should attend the meeting
5. Provide an agenda to participants before the meeting
6. Prepare handouts and visual aids, and make logistical arrangements ahead of time
7. Run the meeting professionally (make it as short as possible)
8. Set the ground rules for the meeting
9. Build relationships